Church Online FAQ

Listen to this week’s message, pray with someone about your current struggles, and be encouraged by other followers of Christ. You’re welcome here at Coastal Church Online!
What is Church Online like?

Church Online is a safe and welcoming community where you can connect with others. It is a live video broadcast from our Downtown Vancouver campus, with real-time communication through online chat, which you can choose to join if you want to connect with others watching.

Our church online service schedule is available at: live.coastalchurch.org. Each service will have worship music to begin the service, a weekly message from our senior pastor, and caring volunteers that will pray with you about things that matter in your life. It’s just like attending church at one of our physical locations, except it’s online!

Why can't I pause or restart the video?

Our broadcast is a LIVE stream. All viewers are watching the same experience, at the same time. This helps everyone remain in sync and keeps the discussion relevant for each moment in the broadcast.

How do I create an account?

Get involved in the discussion and customize your church online profile by creating an account. Get started by clicking on the Sign Up link at the top right corner of your screen. 

Do I have to create an account to join the discussion?

No. If you prefer to join the discussion without creating an account, that’s ok too! You can start by typing a nickname, which will create a temporary profile for the duration of the service.

I made a new commitment to follow Jesus during an online service, what are my next steps?

Congratulations on your decision to follow Jesus! Our entire team is celebrating with you and would love to connect with you. Please Click Here so we can get in touch, pray with you, and provide you with resources as you start your journey to become a fully devoted follower of Christ.

Privacy practices

Personal information gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with it for the reason(s) for which it was obtained. Safeguards are in place to ensure that personal information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We contractually require any person or organization providing services to Coastal Church to comply with federal and provincial privacy legislation. We also take measures to ensure that the integrity of personal information is maintained and retained only as long as it is required.

What if I experience technical issues with playback
For questions, concerns or complaints relating to our live broadcast, please visit: Church Online Technical Support.

Code of Conduct

Guidelines for behaviour we expect from all viewers
What are my responsibilities as a viewer?

You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, posts, or other materials (the “Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person from whom this Content originated.

This means that you are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Website and the Application. Although we monitor the Content submitted to the Website, we cannot reasonably guarantee the accuracy, integrity, quality, or suitability of this Content. You understand and agree that by using the Website, you may be exposed to Content that is offensive, indecent or objectionable.

You agree not to use the website to:

Upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, discriminatory, or racially, ethnically or otherwise objectionable.

Harm minors in any way.

Impersonate any person or entity, including, but not limited to, an Application official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity.

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Website and the Application.

Upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).

Upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

Upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

Disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other Users’ ability to engage in real-time exchanges.

Interfere with or disrupt the Website and the Application or servers or networks connected to the Website and the Application or disobey any requirements, procedures, policies or regulations of networks connected to the Website and the Application.

Intentionally or unintentionally violate any applicable local, provincial/state, national or international law.

“Stalk” or otherwise harass another; and/or collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above.

We provide the Website and the Application for uncompensated, personal, and intangible spiritual and/or religious benefit. You acknowledge that we may or may not pre-screen Content, but that we shall have the right (but not the obligation) and sole discretion to pre-screen, refuse, or remove any Content that is available via the Website and the Application for any reason.